VPAT® Version 2.5
Zoho Expense Accessibility Conformance Report WCAG Edition
Name of Product: Zoho Expense
Report Date: 15 May, 2025
Product Description: Zoho Expense is a travel and expense management software that helps you automate business travel and expense reporting based on your company’s policies.
Contact Information: support@zohoexpense.com
Notes:
- This report’s scope limited only to Trips, Expenses, Reports, Advances, Purchase Requests, Cards, Approvals, and My Settings.
- WCAG level AAA is not supported and hence the table has been removed in this report.
Evaluation Methods Used:
- The assessment was conducted using a combination of manual and automated testing.
- Manual testing was conducted using VoiceOver on macOS.
- Automated testing was conducted using a combination of industry standard and custom-written static analysis tools.
Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standard/guidelines:
| Standard/Guideline | Included In Report |
|---|---|
| Web Content Accessibility Guidelines 2.0 | Level A ( Yes ) Level AA ( Yes ) Level AAA ( No ) |
| Web Content Accessibility Guidelines 2.1 | Level A ( Yes ) Level AA ( Yes ) Level AAA ( No ) |
| Web Content Accessibility Guidelines 2.2 | Level A ( Yes ) Level AA ( Yes ) Level AAA ( No ) |
Terms
The terms used in the Conformance Level information are defined as follows:
- Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
- Partially Supports: Some functionality of the product does not meet the criterion.
- Does Not Support: The majority of product functionality does not meet the criterion.
- Not Applicable: The criterion is not relevant to the product.
- Not Evaluated: The product has not been evaluated against the criterion. This can only be used in WCAG Level AAA criteria.
WCAG 2.x Report
Note: When reporting on conformance with the WCAG 2.x Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.
Table 1: Success Criteria, Level A
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 1.1.1 Non-text Content (Level A) | Partially Supports | Alt text not available for the following: 1. Icon-type buttons 2. Chart titles 3. Receipts. Alt should not only state file name |
| 1.2.1 Audio-only and Video-only (Prerecorded) (Level A) | Not Applicable | |
| 1.2.2 Captions (Prerecorded) (Level A) | Not Applicable | |
| 1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) | Not Applicable | |
| 1.3.1 Info and Relationships (Level A) | Does Not Support | 1. Semantic use of headers and sections is missing in: • Getting started screens • Entity headers 2. Note for indicating required fields in forms |
| 1.3.2 Meaningful Sequence (Level A) | Partially Supports | The order in which the screen reader recognizes the content does not match the order in which it is shown in some places. |
| 1.3.3 Sensory Characteristics (Level A) | Supports | |
| 1.4.1 Use of Color (Level A) | Partially Supports | Links are distinguished only through color. |
| 1.4.2 Audio Control (Level A) | Not Applicable | Audio content capability is not present. |
| 2.1.1 Keyboard (Level A) | Supports | |
| 2.1.2 No Keyboard Trap (Level A) | Supports | |
| 2.1.4 Character Key Shortcuts (Level A 2.1 and 2.2) | Partially Supports | Option to customize keyboard Character Key Shortcuts is missing. |
| 2.2.1 Timing Adjustable (Level A) | Not Applicable | Timeout content capability is not present. |
| 2.2.2 Pause, Stop, Hide (Level A) | Supports | |
| 2.3.1 Three Flashes or Below Threshold (Level A) | Supports | |
| 2.4.1 Bypass Blocks (Level A) | Supports | |
| 2.4.2 Page Titled (Level A) | Supports | |
| 2.4.3 Focus Order (Level A) | Partially Supports | When a new line item is added in the creation form, focus does not move to the newly added line item. |
| 2.4.4 Link Purpose (In Context) (Level A) | Partially Supports | Links with the Learn more text don’t provide enough context for screen reader users. |
| 2.5.1 Pointer Gestures (Level A 2.1 and 2.2) | Supports | |
| 2.5.2 Pointer Cancellation (Level A 2.1 and 2.2) | Supports | |
| 2.5.3 Label in Name (Level A 2.1 and 2.2) | Supports | |
| 2.5.4 Motion Actuation (Level A 2.1 and 2.2) | Not Applicable | |
| 3.1.1 Language of Page (Level A) | Supports | |
| 3.2.1 On Focus (Level A) | Supports | |
| 3.2.2 On Input (Level A) | Supports | |
| 3.2.6 Consistent Help (Level A 2.2 only) | Supports | |
| 3.3.1 Error Identification (Level A) | Partially Supports | 1. Error message for custom fields in the form is not clear. 2.Error messages are not near the respective fields. |
| 3.3.2 Labels or Instructions (Level A) | Supports | |
| 3.3.7 Redundant Entry (Level A 2.2 only) | Supports | |
| 4.1.1 Parsing (Level A) | Supports | For WCAG 2.0 and 2.1, the September 2023 errata update indicates this criterion is always supported. See the WCAG 2.0 Editorial Errata and the WCAG 2.1 Editorial Errata. |
| 4.1.2 Name, Role, Value (Level A) | Partially Supports | 1. In the Dashboard, the transaction count is not read correctly by the screen reader. 2. On List pages, the navigation bars are read as links instead of tabs by the screen reader. 3. When opening a dropdown, the screen reader does not mention that the dropdown is open. |
Table 2: Success Criteria, Level AA
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 1.2.4 Captions (Live) (Level AA) | Not Applicable | Audio content capability is not present. |
| 1.2.5 Audio Description (Prerecorded) (Level AA) | Not Applicable | Audio content capability is not present. |
| 1.3.4 Orientation (Level AA 2.1 and 2.2) | Supports | |
| 1.3.5 Identify Input Purpose (Level AA 2.1 and 2.2) | Supports | |
| 1.4.3 Contrast (Minimum) (Level AA) | Does Not Support | Contrast issue in the following places: 1. Navigation menu 2. Badges 3. Primary 4. Table header text color 5. Input placeholder color |
| 1.4.4 Resize Text (Level AA) | Partially Supports | The Resize Text requirement is not met in the following places: 1. Trip itinerary addition 2. Expense calendar view 3. Navigation bar breakage in expense creation 4. Inline filter on the Expenses List page 5. Few options are not shown in the More button on List pages 6. Advances & Refunds and History tabs are not shown on the Report Details page 7. Custom view creation 8. History tab is not shown on the Purchase Request Details page |
| 1.4.5 Images of Text (Level AA) | Supports | |
| 1.4.10 Reflow (Level AA 2.1 and 2.2) | Does Not Support | |
| 1.4.11 Non-text Contrast (Level AA 2.1 and 2.2) | Does Not Support | |
| 1.4.12 Text Spacing (Level AA 2.1 and 2.2) | Does Not Support | We have overridden line-height below 1.5 in some places. |
| 1.4.13 Content on Hover or Focus (Level AA 2.1 and 2.2) | Supports | |
| 2.4.5 Multiple Ways (Level AA) | Supports | |
| 2.4.6 Headings and Labels (Level AA) | Does Not Support | |
| 2.4.7 Focus Visible (Level AA) | Supports | |
| 2.4.11 Focus Not Obscured (Minimum) (Level AA 2.2 only) | Supports | |
| 2.5.7 Dragging Movements (Level AA 2.2 only) | Does Not Support | Dragging movement in custom view does not have a single pointer option to move up and down. |
| 2.5.8 Target Size (Minimum) (Level AA 2.2 only) | Partially Supports | The clickable target area is below the recommended size 24x24 in the following places: 1. Clear button in autocomplete. 2. Quick add button in main menu navigation. 3. Close button in modals and sliders. The interactive element’s target area is intercepted with a scroll bar in some places. |
| 3.1.2 Language of Parts (Level AA) | Partially Supports | We provide translations every three months. During this period, any newly added text is not translated. In this case, there is no indication that the sentence is in English. |
| 3.2.3 Consistent Navigation (Level AA) | Supports | |
| 3.2.4 Consistent Identification (Level AA) | Supports | |
| 3.3.3 Error Suggestion (Level AA) | Supports | |
| 3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) | Supports | |
| 3.3.8 Accessible Authentication (Minimum) (Level AA 2.2 only) | Supports | |
| 4.1.3 Status Messages (Level AA 2.1 and 2.2) | Supports |
Legal Disclaimer
© 2025, Zoho Corporation Pvt. Ltd.
All information provided in this Accessibility Conformance Report represents the current view of Zoho. It is prepared by Zoho considering the criteria outlined in the ITI’s “VPAT International Edition 2.5" by self-evaluation.
Zoho cannot guarantee the accuracy of the information published in this report after the date of publication. The customer is responsible for ensuring that the product meets the customer’s requirements and is compliant with laws applicable to it.
The availability of some features of the product as described in this report may be dependent on your subscription/service plan, which may be subject to additional payments. Any add-ons, mobile applications, or extensions to the product are not covered under this report unless explicitly mentioned in this report.
The content is subject to change without notice. Any modification to the product will render some or all part of this report inapplicable. Zoho does not make warranty of any kind, express or implied, in this report.
